Privacy Policy

1. Information We Collect

When you use our website or submit an enquiry form, we may collect information such as:

• Your name

• Telephone number

• Email address

• Property or project address

• Details about your roofing requirements

• Any other information you choose to provide in an enquiry

We only ask for information that is reasonably necessary to respond to your enquiry and provide our services.

2. How We Use Your Information
We may use the information you provide to:

• Respond to your enquiry

• Contact you about your roofing requirements

• Arrange an appointment, survey or quotation

• Provide information about our services

• Communicate with you regarding work you have requested

• Maintain appropriate business and customer records

We will not use your personal information for unrelated purposes without a lawful reason to do so.

3. No Online Payments
Our website does not process or accept online payments.
We do not collect or process your credit card, debit card or other payment-card details through our website.
If payment is required for services, this will be handled separately from the website and in accordance with the applicable payment arrangements.

4. How We Collect Your Information
We may collect personal information when you:

• Complete and submit an enquiry form

• Contact us using information displayed on our website

• Request a quotation or callback

• Communicate with us about our services

Where you submit information through a website form, that information is used to deal with your enquiry.

5. Lawful Basis for Processing
We process your personal information where this is necessary to respond to your enquiry, take steps at your request before entering into a contract, fulfil contractual obligations, comply with legal obligations, or where we have a legitimate business interest in managing and responding to enquiries.
Where consent is required, we will ask for it appropriately.

6. Sharing Your Information
We do not sell or rent your personal information.
We may share information where reasonably necessary to operate our business, respond to your enquiry, provide requested services, maintain our website or comply with a legal obligation.
For example, information submitted through a website form may be processed by the website hosting, form or email service provider used by Neate Roofing Services Ltd.
Any third-party service providers handling personal data should only have access to information necessary for the service they provide.

7. How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including dealing with enquiries, providing services, maintaining business records and meeting legal or regulatory requirements.
When information is no longer required, it will be securely deleted or disposed of where reasonably practicable.

8. Keeping Your Information Secure
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. Your Data Protection Rights
Depending on the circumstances, you may have rights under applicable data protection law, including the right to:

• Request access to the personal information we hold about you

• Ask us to correct inaccurate or incomplete information

• Request deletion of your personal information

• Ask us to restrict how we use your information

• Object to certain processing

• Request transfer of your information where the right to data portability applies

• Withdraw consent where processing is based on consent

You can contact us if you wish to exercise any of these rights.

10. Cookies
Our website may use cookies or similar technologies to ensure the website functions correctly and, where applicable, to understand how visitors use our website.

Where cookies require your consent, we will provide appropriate information and controls.
11. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of websites operated by other organisations.

We recommend reviewing the privacy policy of any third-party website you visit.

12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, legal requirements or data-processing practices.
The latest version will be published on this page with the relevant update date.